Frequently asked questions

You can still change your order two days before delivery time. You can easily do this in your account. /my-account . Please note that no changes can be made to already paid orders and that administration costs can be charged for new orders.

No, our delivery people have national holidays off. But of course we do drive around on Animal Day. Because that is of course the most important holiday of the year.

No. We only deliver from Monday to Friday. So please take this into account when ordering.

By one of our enthusiastic delivery people. They are on the road for you five days a week, with five vans and a truck. And sometimes they even take their faithful four-legged friend along for the ride.

We deliver on a fixed day of the week and therefore we are in a different postcode area every day, as a rule you have to order two working days before delivery. This way we drive more efficiently and ensure less exhaust emissions. We find this important. It may therefore take a while before you receive your order. You can also choose a different delivery week when ordering.

That is possible, but only after approval. Please contact us for this.

At the bottom of the newsletter there is a button 'unsubscribe from newsletter'. One click and you will no longer receive the newsletter.

You can change your address details in your account. Log in and click on the pencil in the corner. Super easy.

Yes. You can place an order anonymously. Please note that certain benefits will expire, such as being able to see your order and paying afterwards.