Frequently asked questions

We process a return within two days. We pick up the product ourselves. Then we examine the raw meat in our laboratory to see what is wrong with it.

If we have made a mistake, you will simply get your money back or you can exchange your product. If you have a complaint about a product, we will solve this together with you and ask you to contact us by email. Did you make a mistake yourself, or do you no longer need the products? Then contact us. Returning products can then lead to shipping costs.

We will collect frozen products from you, normally with the next order. Service, right? Please contact our customer service for this.

Dry food and/or snack products can be returned via DHL. You will then receive a DHL label from us, with which you can return the products.

Yes, as long as it has not been used. And for frozen products: returns are only possible if they have been stored at -18℃.