Frequently asked questions

No problem. This can be done up to two days before delivery time. The delivery time is stated on your invoice. Please contact us for this. Please note that we can charge administration costs for this and we always want to see an order placed via our webshop so that the delivery goes as smoothly as possible.

You can still change your order two days before delivery time. You can easily do this in your account. /my-account . Please note that no changes can be made to already paid orders and that administration costs can be charged for new orders.

No, our delivery people have national holidays off. But of course we do drive around on Animal Day. Because that is of course the most important holiday of the year.

No. We only deliver from Monday to Friday. So please take this into account when ordering.

By one of our enthusiastic delivery people. They are on the road for you five days a week, with five vans and a truck. And sometimes they even take their faithful four-legged friend along for the ride.

We deliver on a fixed day of the week and therefore we are in a different postcode area every day, as a rule you have to order two working days before delivery. This way we drive more efficiently and ensure less exhaust emissions. We find this important. It may therefore take a while before you receive your order. You can also choose a different delivery week when ordering.