Frequently asked questions

You can always call or email us. Please check our contact page to see which call option or email option is best for you.

Shipping costs are €9.99. If your order exceeds €100, you will not pay any shipping costs. Are you a sales point or breeder? Then you will not pay any shipping costs for an order of 50 kilos or more. That is a nice bonus!

That's annoying to hear. Please contact our customer service. We really want your four-legged friend to be happy with our kvv dog food. In consultation with our customer service, you can exchange your products or get your money back. The latter is only possible if the box is not yet empty.

We do everything we can to deliver your order on time. This is how we keep you informed:

Two days before delivery, you will receive an email with the time slot in which our driver will arrive. This is always a time slot of only two hours.

Fifteen minutes before delivery, our driver will send a message to your mobile number, stating that he is almost there.

If your order is delivered by DHL, your product can also be followed live with a track & trace code. This way you know exactly where and when we are. Handy!